Anchored in Excellence
Anchored in Excellence
Where expertise blends with empathy, our exceptional service brings you peace of mind.
Where expertise blends with empathy, our exceptional service
brings you peace of mind.
Why work with us
We were Correspondents for a Protection & Indemnity Club active in the Philippine domestic shipping and engaged by local shipowners to handle their P&I claims against International Clubs in the 1970s until early 1980s.
As a department at Richards Hogg Lindley (Phils) Inc. we acted as Correspondents for International Clubs under the name Charles Taylor P & I Management (Philippines) since 1998. In April 2024, the company undergone a name change to Claims Services P&I Correspondents Inc.
While our name has changed, our dedication to providing exceptional service and proficient expertise remains unchanged.
Claims services’ experts are trained to handle claims quickly and efficiently, which can help speed up the entire process that ensures a seamless experience from notification to resolution. Claims services’ experts provide transparent updates and offer tailored solutions to address distinctive situations.
At Claims Services P&I Correspondents Inc., we are committed to delivering a cost-effective service without compromising on expertise. Maximize efficiency through streamlined claims processing and ensure compliance with our claims handling services navigated by expertise, anchored in excellence.
What we handle
Our highly skilled team of professionals is committed to providing unparalleled support to P&I clubs.
Passenger/third party claims arising from illness, injury, and death:
As P&I Correspondents, we expertly handle claims arising from illness, injury, and death. Our proactive claims management ensures:
Immediate response upon receipt of new matter.
Streamlined coordination with the parties concerned
(i.e., local manning agency, company designated clinic, and OWWA)
Assistance for repatriation if requested and necessary.
Timely and transparent updates to Member and Club.
Diligent attention to details to adhere to proper procedure and
comply with applicable regulations.
Thorough and impartial review of entitlement under contract
(i.e., sickness allowance, reimbursement, and death and
disability compensation).
Navigate disputes by providing recommendation, settlement and
negotiation options, and resolution strategies while protecting
Members and Clubs’ interests.
Stowaways and Refugees
As P&I Correspondents, we expertly handle stowaway and refugee situations. Our proactive claims management ensures:
Immediate response upon receipt of new matter.
Streamlined coordination with the parties concerned
(i.e flag state, local and international authorities, master, shipowner)
In-depth analysis of facts and circumstances and provide
recommendation for resolution of the matter.
Swift preparation of necessary permits, clearances and other
required documents.
Diligent attention to details to adhere to proper procedure and
comply with applicable regulations.
Compliance with customs and immigration regulations.
Compassionate assistance to stowaways and refugees for
travel arrangements and repatriation.
Cargo Damage Survey, Losses, and Disputes
As P&I Correspondents, we expertly handle cargo damage survey, losses and disputes through our proactive claims management that ensures:
Immediate response upon receipt of new matter.
Streamlined coordination with the parties concerned
(i.e., surveyor, master, agent, owners, charterers)
Selection of qualified and trusted surveyors with their respective
quotation of fees.
Timely and transparent updates to Member and Club.
Surveyor attendance onboard or ashore for accurate assessment
of the cause of damage/loss, extent and liability.
Monitoring and timely reporting of survey progress, effective
recommendations for negotiation and settlement disputes,
salvage and recovery for protection of Owners’ interests.
Pre-loading survey
As P&I Correspondents, we expertly handle cargo damage survey, losses and disputes through our proactive claims management that ensures:
Immediate response upon receipt of new matter.
Streamlined coordination with the parties concerned
(i.e., surveyor, master, agent, owners, charterers)
Selection of qualified and trusted surveyors with their respective
quotation of fees.
Timely and transparent updates to Member and Club.
Surveyor attendance onboard or ashore for vessel and cargo
inspection and verification, stowage and cargo handling advice, and
relevant documentation review.
Monitoring and timely reporting of loading progress.
Risk mitigation in cargo damage to avoid unnecessary delays for
seamless vessel departure.
Damage survey arising from collision with other ships
As P&I Correspondents, we expertly manage damage survey arising from collision with other ship ensuring:
Immediate response upon receipt of new matter.
Streamlined coordination with the parties concerned
(i.e., surveyor, master, agent, owners, charterers)
Selection of qualified and trusted surveyors with their respective
quotation of fees.
Surveyor attendance onboard or ashore for inspection and
documentation of damage and assessment of the cause of
damage, extent and liability.
Monitoring and timely reporting of survey progress which
includes recommendations for repairs, negotiations and
settlement of claims.
Preparation of claims submission and assistance with
insurance recoveries.
Damage survey to other ships (other than by collision)
As P&I Correspondents, we expertly manage damage survey to other ships (non-collision) such as but not limited to grounding and stranding, fire and explosion, weather-related damage, equipment failure, piracy, and etc. ensuring:
Immediate response upon receipt of new matter.
Streamlined coordination with the parties concerned
(i.e., surveyor, master, agent, owners, charterers)
Selection of qualified and trusted surveyors with their
respective quotation of fees.
Surveyor attendance onboard or ashore for inspection and
documentation of damage and assessment of the cause of damage,
extent and liability.
Monitoring and timely reporting of survey progress which includes
recommendations for repairs, negotiations and settlement of claims.
Preparation of claims submission and assistance with insurance recoveries.
Damage survey to property on board the ship
As P&I Correspondents, we expertly manage damage survey to property onboard ensuring:
Immediate response upon receipt of new matter.
Streamlined coordination with the parties concerned
(i.e., surveyor, master, agent, owners, charterers)
Selection of qualified and trusted surveyors with their
respective quotation of fees.
Surveyor attendance onboard for inspection and documentation of
damage and assessment of the cause of damage, extent and liability.
Monitoring and timely reporting of survey progress which includes
recommendations for repairs or replacement.
In-depth analysis of operational procedures and review of
maintenance and repair records.
Arrest/Detention of Ship
As P&I Correspondents, we expertly handle ship arrest or detention ensuring:
Immediate response upon receipt of new matter.
Streamlined coordination with the parties concerned
(i.e., authorities, master, agent, owners, charterers)
In-depth analysis of arrest or detention circumstances and
provide solutions tailored to situation.
Surveyor attendance onboard to review documents and certificates
and assess vessel’s seaworthiness and cargo and crew status.
Rapid assessment of vessel arrest/detention situation and development
of effective strategies for vessel’s prompt release.
Damage to fixed and floating object
As P&I Correspondents, we expertly handle damage to fixed and floating objects ensuring:
Immediate response upon receipt of new matter.
Streamlined coordination with the parties concerned
(i.e., surveyor, master, agent, owners, charterers)
Selection of qualified and trusted surveyors with their respective
quotation of fees.
Surveyor attendance onboard for inspection and documentation of
damage and assessment of the cause of damage, extent and liability.
Monitoring and timely reporting of survey progress which includes
recommendations for repairs/replacement, negotiation
and settlement of claims.
Preparation of claims submission and assistance with insurance recoveries.
Pollution of any substance arising out of the discharge or escape from the ship
As P&I Correspondents, we expertly handle pollution incidents such as but not limited to oil spills, chemical discharges, hazardous material releases, and waste disposal issues. Our proactive approach ensures:
Immediate response upon receipt of new matter.
Streamlined coordination with the parties concerned
(i.e., surveyor, master, agent, owners, charterers)
Selection of qualified and trusted surveyors with their respective
quotation of fees.
Surveyor attendance onboard for inspection and documentation of
damage and assessment of pollution extent and its cause.
In-depth analysis of vessel’s cargo and fuel records, its safety protocols
and waste management procedure.
Monitoring and timely reporting of survey progress which includes
recommendation for rapid response and containment minimizing
environmental impact.
Preparation of claims submission and assistance with negotiation,
settlement and insurance recoveries.
Salvage and Towage
As P&I Correspondents, we expertly handle salvage or towage operations such as but not limited to wreck removal and recovery, cargo salvage and recovery, vessel refloating and stabilization, emergency towage, vessel escort and assistance, and berthing and unberthing operations. Our proactive approach ensures:
Immediate response upon receipt of new matter.
Streamlined coordination with the parties concerned
(i.e., surveyor, master, agent, owners, charterers, salvage/towage team)
Selection of qualified and trusted surveyors with their respective
quotation of fees.
Surveyor attendance onboard or ashore for assessment of vesse
condition and situation and review salvage and towage plan
and management.
Monitoring and timely reporting of survey progress.
Conduct of salvage and towage operations while complying with
local regulations and procedures.
