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FAQs

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Experience
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Claims Services

Streamlined Claims Services for a Stress-Free Insurance Experience. Discover Our Exceptional Services.

How CSPI Handle Crew Claims

Crew claims arising from illness, injury or death and Repatriation including the engagement of lawyers, medical specialist, security services, if necessary

Coordinate with parties concerned as soon as a new matter is received.
Review documents and prepare case summary/assessment.
Show exact dates when 120th day/130th day and 240th day are reached
Monitor progress of the case
24-hour rule: respond to emails and report updates
Inquire chances of fitness to work on or around the 90th day of treatment
Review expenses for endorsement
Provide recommendations on how to best protect Members’ interests
Attend mediation conferences and engage in negotiation talks to achieve reasonable conclusion or conflict resolution

Dealing with seafarers and their claims

Is the claim Valid?

Work relation

Work aggravation

Self infliction

Concealment/Disclosure

Previous disability claim

What we handle

Our highly skilled team of professionals is committed to providing unparalleled support to P&I clubs.

Passenger/third party claims arising from illness, injury, and death:

Passenger/third party claims arising from illness, injury, and death:

Passenger/third party claims arising from illness, injury, and death:

Passenger/third party claims arising from illness, injury, and death:

Stowaways and Refugees

Stowaways and Refugees

Stowaways and Refugees

Stowaways and Refugees

Cargo losses, Damages and Disputes

Cargo losses, Damages and Disputes

Cargo losses, Damages and Disputes

Cargo losses, Damages and Disputes

Pre-loading survey

Pre-loading survey

Pre-loading survey

Pre-loading survey

Damage survey arising from collision with other ships

Damage survey arising from collision with other ships

Damage survey arising from collision with other ships

Damage survey arising from collision with other ships

Damage survey to other ships (other than by collision)

Damage survey to other ships (other than by collision)

Damage survey to other ships (other than by collision)

Damage survey to other ships (other than by collision)

Damage survey to property on board the ship

Damage survey to property on board the ship

Damage survey to property on board the ship

Damage survey to property on board the ship

Arrest/Detention of Ship

Arrest/Detention of Ship

Arrest/Detention of Ship

Arrest/Detention of Ship

Damage to fixed and floating object

Damage to fixed and floating object

Damage to fixed and floating object

Damage to fixed and floating object

Pollution of any substance arising out of the discharge

or escape from the ship

Pollution of any substance arising out of the discharge

or escape from the ship

Pollution of any substance arising out of the discharge

or escape from the ship

Pollution of any substance arising out of the discharge

or escape from the ship

Salvage and Towage

Salvage and Towage

Salvage and Towage

Salvage and Towage

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Claims Involving Filipino Seafarers

Claims involving Filipino seafarers typically refer to legal disputes or

grievances that arise in relation to Filipino seafarers' employment, welfare, and compensation.

Claims involving Filipino seafarers typically refer to legal disputes or grievances that

arise in relation to Filipino seafarers' employment, welfare, and compensation.

Illness

Illness

Illnesses occurred onboard, pre-existing condition or concealment.

Illnesses occurred onboard, pre-existing condition or concealment.

Injury

Injury

Injuries sustained due to accidents onboard

Injuries sustained due to accidents onboard

Missing/Death/Suicide

Missing/Death/Suicide

Circumstances like accidents at sea, health emergencies, or intentional harm.

Circumstances like accidents at sea, health emergencies, or intentional harm.

Illegal Dismissal

Illegal Dismissal

Disputes for unfair termination or breach of employment contract.

Disputes for unfair termination or breach of employment contract.